Stop Error 0x0000000A

Stop error number: (0x0000000A)
Descriptive text: IRQL_NOT_LESS_OR_EQUAL
Usual cause: Drivers are using improper memory addresses.

To troubleshoot Stop error 0x0000000A on an existing installation

  1. If you are unable to log on, restart your computer. When the list of available operating systems appears, press F8. On the Windows 2000 Advanced Options Menu screen, select Last Known Good Configuration, and then press ENTER.
  2. Verify that any new hardware or software is properly installed. If this is a new installation, contact your hardware or software manufacturer for any Windows 2000 updates or drivers you might need.
  3. Check the Microsoft Hardware Compatibility List to verify that all your hardware and drivers are compatible with Windows 2000.

    4. To see the most recent version of the HCL, visit the Microsoft Web site:

    Microsoft Hardware Compatibility List Web site

    Run any system diagnostic software supplied by your computer manufacturer, especially the memory check.

  4. Disable or remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on), drivers, or software.
  5. Verify that your hardware devices drivers and your system BIOS are the latest available versions.

    Your hardware manufacturers can help you determine whether you have the latest versions or help you obtain them.

  6. Disable BIOS memory options such as caching or shadowing.

    If you need assistance, contact your hardware manufacturer.